Return and Refund Policy

Refunds, Exchanges, and Returns

Thank you for visiting Afrizuri.com. We do not accept returns or exchanges after an order has shipped.

Purchases Made at Retailers

For a return or exchange, please contact the store from which you purchased. We are unable to accept returns or exchanges for purchases made from a retailer.

Order Cancellation

Although we do not accept returns or exchanges, if your order has not been packed or staged for shipping, you may cancel it before it ships from our facility.

Products that are damaged or defective

After contacting us, damaged or defective products may be returned to Afrizuri.com. Please send photos of the damaged or faulty product.

Lost or Stolen Package

Although the tracking indicates that the package was delivered, I never received it. The customer must enter a secure and precise delivery address when placing an order. Afrizuri.com is not liable for lost or stolen packages that have been confirmed delivered to the address provided when placing an order after it has shipped. For any inquiries regarding the delivery, kindly get in touch with the carrier. Provide the carrier with your tracking number so they can use it to help with the investigation.

We advise the recipient to make arrangements with the carrier to arrange for a pick-up at the specified location once an order has shipped and tracking information is available.

Shipping Time

All orders have a lead time of at least 1-2 business days for shipping. Upon shipment of the order, the shipping method is used. Orders placed over a holiday or during a promotion will typically have a lead time of at least 3-4 business days. Upon shipment of the order, the shipping method is used.